06 Apr 2026

New Joiners Training (January)

On 19.1.2026, the Risk Managers conducted in-person training at Myanmar Citizens Bank Limited (Sule Branch) for new joiners, including Branch Managers, Second In-Charges, Customer Service Associates (CSAs), and Tellers. The training covered CEO Circulars on operational risk management, compliance matters, the dos and don’ts of daily banking operations, and the reports required by the Operational Risk Team.
The objectives of the training were:

  • To understand Operational Risk and Operational Risk Management (ORM).
  • To strictly follow operational procedures and the dos and don’ts in daily banking operations.
  • To understand the requirement to submit incident reports promptly if abnormal incidents occur during daily banking operations.
  • To accurately and timely submit checklists and reports, which must be regularly reviewed.

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