Service Desk Engineer

Job Descriptions

• Responsible for Serve as first point of contact for IT support via phone, email, chat, and ticketing system
• Responsible Diagnose and resolve hardware, software, network, and access issues (level 1–2)
• Responsible Triage tickets, prioritize by severity/impact, and escalate complex issues to Level 3 or specialist teams
• Responsible Manage the full lifecycle of tickets: logging, updating, resolving, and closing per SLAs
• Responsible for provide timely updated to users regarding the status of their request/ raised and issues
• Responsible to ensure all interaction are logged as service management perspective
• Responsible for create and maintain documentation of procedures and common issue for reference
• Responsible work closely collaboratively with other IT respective team members to escalate and resolve complex issues.
• Responsible for participate in team meetings and training sessions to improve skills and knowledge.

 Above mentioned responsible outlines perspective is covered that technical support, Internal Customer Service, System Maintenance and Collaboration with other IT respective stakeholder.

Requirements

• Any Graduate
• 3 or 5 years’ experience related field.
• Excellent English (Written and Speaking)
• Practical A+ Hardware and Networking Basic
• Software Installation and Windows Installation
• Using Microsoft Application (Word, Excel, PowerPoint), Email, Internet.

Allowance & Benefits

• Sat and Sun Off
• Ferry Provide
• Annual Bonus
• Promotion Opportunities