Quality Assurance Manager

Job Summary

The QA Manager will work closely with Technology, Digital, Infrastructure, Information Security, PMO, Business Units, and external vendors to embed quality throughout the software delivery lifecycle while ensuring compliance with banking regulations, security standards, and operational requirements.

Job Description

• Support the implementation and maintenance of the competency framework aligned with business needs and job roles.
• Assist in conducting training needs analysis based on performance data, competency gaps, and departmental input.
• Coordinate the annual training plan and ensure timely execution of training programs.
• Organize and support internal and external training sessions, including logistics, materials, and participant communication.
• Collaborate with internal facilitators and external training providers to ensure smooth delivery of learning events.
• Track training attendance, learner progress, and evaluation feedback.
• Monitor training effectiveness through assessments and post-training surveys.
• Maintain L&D records, training calendars, and ensure up-to-date learning documentation.
• Assist in managing the Learning Management System (LMS), including uploading content, updating records, and generating reports.
• Facilitate or co-facilitate training sessions, onboarding programs, or workshops as assigned.
• Support the delivery of employee onboarding programs, ensuring new hires understand organizational values, policies, and roles.
• Generate periodic training reports and dashboards for review by the L&D Manager or Head of HR.
• Promote employee participation in learning activities and encourage a learning-focused work culture.

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 6+ years of experience in Software QA, including 2+ years in a QA leadership role.
• Experience establishing QA governance or building a QA function is highly preferred.
• Experience in banking or financial services, particularly Core Banking or digital platforms.
• Strong knowledge of SDLC, STLC, Agile, DevOps, and test management practices.
• Hands-on experience with functional, integration, API, regression, performance, and UAT testing.
• Familiarity with test automation tools, CI/CD, REST APIs, microservices, and cloud-based applications.
• Strong leadership, stakeholder management, and problem-solving skills.

Allowance & Benefits

• Sat and Sun Off
• Ferry Provide
• Annual Bonus
• Promotion Opportunities