The Assistant Manager – Data Analytics & Performance Monitoring is responsible for transforming business data into actionable insights that support strategic decision-making across Deposit and Digital Banking. The role leads the development of business intelligence dashboards, performance reporting, KPI monitoring, customer analytics, and management information using Power BI and other analytical tools to improve business performance, customer growth, and operational efficiency.
Key Responsibilities
Design, develop, and maintain interactive Power BI dashboards for Executive Management and business teams.
Automate management reports and reduce manual reporting processes.
Develop real-time KPI dashboards for Deposit and Digital Banking businesses.
Monitor daily, weekly, monthly, and yearly business performance against strategic targets.
Analyze performance trends and identify business opportunities, risks, and gaps.
Prepare executive-level business performance reports with actionable recommendations.
Analyze customer acquisition, activation, retention, transaction behavior, and product usage.
Conduct segmentation, cohort, and profitability analysis to support business strategies.
Identify customer behavior patterns and recommend initiatives to improve engagement and revenue.
Analyze deposit growth, CASA mix, customer portfolio, product performance, digital adoption, card usage, and fee income.
Monitor key digital banking metrics, including active users, transaction volume, transaction value, customer conversion, and channel performance.
Support business planning through forecasting and scenario analysis.
Ensure data accuracy, consistency, and integrity across reporting platforms.
Collaborate with IT, Data Management, Finance, Risk, Operations, and business units to validate data sources and reporting standards.
Maintain documentation for KPIs, business definitions, and reporting methodologies.
Provide analytical insights to support new products, campaigns, pricing strategies, and strategic initiatives.
Conduct ad-hoc analysis for Executive Management.
Present findings and recommendations to management using data visualization and storytelling techniques.
Job Requirement
Bachelor’s degree in Business Administration, Statistics, Computer Science, Data Analytics, Information Systems, Economics, Mathematics, or a related field.
Master’s degree or relevant professional certifications are an advantage.
Minimum 2–3 years of experience in Business Intelligence, Data Analytics, MIS, or Performance Management.
Experience in banking, digital financial services, fintech, or telecommunications is preferred.
Experience working with senior management and preparing executive-level reports.
Strong analytical and critical thinking skills.
Business acumen with the ability to translate data into strategic insights.
Excellent problem-solving abilities.
Strong presentation and communication skills.
Attention to detail and high level of accuracy.
Ability to manage multiple priorities and work independently.
Continuous improvement and innovation mindset.
Allowance & Benefits
Sat and Sun Off
Ferry Provide
Annual Bonus
Promotion Opportunities
Job Summary
Responsible for leading the Bank’s information security function, including the implementation and operation of an effective ISMS aligned with ISO/IEC 27001, while ensuring robust cybersecurity controls to protect information assets, systems, and services. Authorized to enforce information security requirements, escalate unacceptable risks, and require remediation of security control deficiencies.
Job Description
Establish, maintain, and continually improve the Information Security Management System (ISMS) in line with ISO/IEC 27001.
Define and enforce information security policies, standards, and controls across the Bank.
Conduct and manage information security risk assessments and risk treatment activities.
Maintain ISMS documentation including scope, risk register, and Statement of Applicability.
Oversee cybersecurity operations including access control, endpoint protection, vulnerability management, and security monitoring.
Manage information security and cyber incident responses, including escalation and regulatory notification.
Assess and monitor information security risks associated with third parties and service providers.
Support internal audit, regulatory reviews, and external assessments related to information security.
Develop and deliver security awareness and phishing simulation programs for employees.
Report security risks, incidents, and performance metrics to management committees.
Job Requirements
Bachelor’s degree in information security, IT, or related discipline.
ISO/IEC 27001 Lead Implementer or Lead Auditor certification preferred.
Minimum 7 years of experience in information security or cybersecurity roles.
Experience in banking or regulated financial environments preferred. Key Skills
Strong knowledge of ISO/IEC 27001 and information security risk management.
Understanding cybersecurity controls and banking technology environments.
Ability to engage regulators, auditors, and senior management.
Strong documentation, communication, and stakeholder management skills.
Key Interfaces
Technology Operations
Risk Management
Compliance
Internal Audit
Business Units
Vendors and Service Providers
Allowance & Benefits
Sat and Sun Off
Ferry Provide
Annual Bonus
Promotion Opportunities
Job Description
Support the implementation and maintenance of the competency framework aligned with business needs and job roles.
Assist in conducting training needs analysis based on performance data, competency gaps, and departmental input.
Coordinate the annual training plan and ensure timely execution of training programs.
Organize and support internal and external training sessions, including logistics, materials, and participant communication.
Collaborate with internal facilitators and external training providers to ensure smooth delivery of learning events.
Track training attendance, learner progress, and evaluation feedback.
Monitor training effectiveness through assessments and post-training surveys.
Maintain L&D records, training calendars, and ensure up-to-date learning documentation.
Assist in managing the Learning Management System (LMS), including uploading content, updating records, and generating reports.
Facilitate or co-facilitate training sessions, onboarding programs, or workshops as assigned.
Support the delivery of employee onboarding programs, ensuring new hires understand organizational values, policies, and roles.
Generate periodic training reports and dashboards for review by the L&D Manager or Head of HR.
Promote employee participation in learning activities and encourage a learning-focused work culture.
Job Requirements
Any degree with professional diploma or certificate and MBA is preferable.
Minimum 3 years of experience in L&D or training coordination roles.
Excellent presentation, facilitation, and communication skills.
Proficient in learning management systems (LMS) (Excel, Word, PowerPoint).
Strategic thinking, leadership, and stakeholder management.
Allowance & Benefits
Sat and Sun Off
Ferry Provide
Annual Bonus
Promotion Opportunities
Job Descriptions
Assist with day-to-day administrative tasks, including filing, photocopying, scanning, and data entry.
Maintain accurate records and documentation.
Support internal and external communication through emails, phone calls, and other correspondence.
Perform duties as assigned by the supervisor/ HOD.
Ensure documents and information are organized and handled confidentially.
Job Requirements
Minimum 1 year of experience in the banking industry.
Fresh graduates are welcome to apply. Candidates with degrees in Business Administration, Economics, Accounting, or related fields are preferred.
Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).
Able to use email and banking software applications effectively.
Strong communication and organizational skills.
Professional attitude with a customer-oriented mindset.
Willing to learn and able to work effectively both independently and as part of a team.
