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Retail Internet Banking Corporate Internet Banking

Job Description

• Support the implementation and maintenance of the competency framework aligned with business needs and job roles.
• Assist in conducting training needs analysis based on performance data, competency gaps, and departmental input.
• Coordinate the annual training plan and ensure timely execution of training programs.
• Organize and support internal and external training sessions, including logistics, materials, and participant communication.
• Collaborate with internal facilitators and external training providers to ensure smooth delivery of learning events.
• Track training attendance, learner progress, and evaluation feedback.
• Monitor training effectiveness through assessments and post-training surveys.
• Maintain L&D records, training calendars, and ensure up-to-date learning documentation.
• Assist in managing the Learning Management System (LMS), including uploading content, updating records, and generating reports.
• Facilitate or co-facilitate training sessions, onboarding programs, or workshops as assigned.
• Support the delivery of employee onboarding programs, ensuring new hires understand organizational values, policies, and roles.
• Generate periodic training reports and dashboards for review by the L&D Manager or Head of HR.
• Promote employee participation in learning activities and encourage a learning-focused work culture.

Job Requirements

• Any degree with professional diploma or certificate and MBA is preferable.
• Minimum 3 years of experience in L&D or training coordination roles.
• Excellent presentation, facilitation, and communication skills.
• Proficient in learning management systems (LMS) (Excel, Word, PowerPoint).
• Strategic thinking, leadership, and stakeholder management.

Allowance & Benefits

• Sat and Sun Off
• Ferry Provide
• Annual Bonus
• Promotion Opportunities

Job Descriptions

• Assist with day-to-day administrative tasks, including filing, photocopying, scanning, and data entry.
• Maintain accurate records and documentation.
• Support internal and external communication through emails, phone calls, and other correspondence.
• Perform duties as assigned by the supervisor/ HOD.
• Ensure documents and information are organized and handled confidentially.

Job Requirements

• Minimum 1 year of experience in the banking industry.
• Fresh graduates are welcome to apply. Candidates with degrees in Business Administration, Economics, Accounting, or related fields are preferred.
• Proficient in Microsoft Office applications (Word, Excel, and PowerPoint).
• Able to use email and banking software applications effectively.
• Strong communication and organizational skills.
• Professional attitude with a customer-oriented mindset.
• Willing to learn and able to work effectively both independently and as part of a team.

Benefits

• Ferry Provided
• Reward over performance
• Promotion opportunities

Highlights

• Fun Working Environment
• Join an experienced team

Job Descriptions

• Support the daily operations of digital banking channels, including Mobile Banking, Internet Banking, Agency Banking, and Digital Wallet services.
• Process customer and agent maintenance requests, including Customer ID/Agent ID linkage and de-linkage, profile updates, and account-related changes.
• Handle Mobile Banking and Internet Banking limit increase requests and profile maintenance activities in accordance with approved procedures.
• Perform reconciliation and settlement of digital banking transactions, ensuring accuracy and timely resolution of discrepancies.
• Investigate and resolve transaction disputes, customer complaints, and operational issues related to digital banking services.
• Monitor transaction activities and coordinate with relevant departments to ensure smooth operation of digital channels.
• Prepare and submit daily, weekly, and monthly operational and regulatory reports as required by management and regulatory authorities.
• Maintain accurate records, documentation, and audit trails in compliance with internal policies and regulatory requirements.
• Provide operational support to branches, agents, and business units regarding digital banking products and services.
• Conduct training sessions and provide guidance to Agency Banking Agents and Parent Branch staff through periodic field visits.
• Participate in system testing, user acceptance testing (UAT), and implementation of new digital banking products, services, and enhancements.
• Perform any other duties and responsibilities assigned by management in support of departmental and organizational objectives.

Job Requirements

• Bachelor’s degree in business administration, Finance, Accounting, Economics, Information Technology, or a related field.

• Prior experience or exposure to Digital Banking, Banking Operations, Payment Operations, or Financial
  Services will be an advantage.
• Basic understanding of Mobile Banking, Internet Banking, Agency Banking, and Digital Payment Systems.
• Strong analytical and problem-solving skills with the ability to learn and adapt quickly.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Good communication and interpersonal skills with the ability to work effectively with stakeholders.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail, organizational skills, and a commitment to integrity, accuracy, and compliance.

Job Description

• Lead and manage the reporting and data analytics team
• Develop and maintain management, operational, and regulatory reports
• Design dashboards using Jasper Reports and Power BI
• Develop complex SQL queries for data extraction and analysis
• Ensure data accuracy, integrity, and governance
• Contribute to Data Warehouse and Data Lake initiatives
• Ensure compliance with regulatory reporting requirements (e.g., CBM, MMCB).
• Optimize and automate data processes to improve performance and reduce manual effort.

Job Requirements

• Bachelor’s degree in information technology, Computer Science, Statistics, or related field.
• Minimum 8–10 years of experience in reporting, business intelligence, or data analytics. handling Banking/Financial Services Data is must.
• Advanced SQL skills with experience working on large and complex datasets.
• Hands on experience with Power BI (preferred), Jasper Reports tools in must.
• Understanding data modeling, ETL, and integration concepts.
• Strong analytical and problem-solving skills.
• Experience in performance tuning and report optimization.
• Strong analytical, leadership, and stakeholder management skills
• Experience in Data Warehouse projects; Data Lake knowledge is a plus
• Ability to work under pressure and manage multiple priorities effectively.
• Can communicate effectively in English (written and spoken)

Allowance & Benefits

• Sat and Sun Off
• Ferry Provide
• Annual Bonus
• Promotion Opportunities