• Lead monthly mystery calls across 58 branches and conduct physical inspections (SOPs, queues, grooming, SLAs). • Provide diagnostic feedback and establish remediation plans for low-scoring branches. • Conduct workshops (etiquette, de-escalation, cross-selling), new-hire onboarding, and 30-day remedial coaching. • Track customer complaints, investigate root causes, and partner with Ops to cut wait times. • Publish monthly 58-branch performance dashboards and present key service trends to leadership.
Job Requirements
• Bachelor’s degree in Business, Management, or related field; CS/Trainer certifications a plus. • 5 years in CS/Service QA (banking preferred), including 2+ years supervising audits and training. • Skills in Audit framework management, data analysis, group facilitation, and advanced MS Office (Excel/PowerPoint). • Organized, continuous-improvement mindset, and willing to travel nationally.
Allowance & Benefits
Sat and Sun Off
Ferry Provide
Annual Bonus
Promotion Opportunities
Key Responsibilities:
Build strong business relationships with Branches, Insurers and Key Stakeholders and ensure objective and set targets are achieved.
Monitor sales and performance for Life Insurance & General Insurance in assigned branches.
Guild and drive branch performance to achieve set targets while inspiring success.
Conduct monthly branch visits and maintain branch engagement.
Build and maintain effective working relationships with Branch Managers.
Handle policy services (claims, renewals, surrenders) and customer follow-ups.
Coordinate with insurance partners for agent licensing training.
Organize and deliver monthly product training for new joiners and existing bank staff.
Arrange and attend in-person customer appointments when required.
Assess current processes and procedures, identify opportunities for improvement and take part in discussions with Insurers and/or other stakeholders.
Other ad hoc projects as assigned.
Job Requirements:
Bachelor’s degree in Business, Management, Finance, or a related field.
At least 3 years of experience in Bancassurance, Insurance Sales, or Financial Services, preferably in a supervisory or coordinator role.
Strong knowledge of Life and General Insurance products and services.
Excellent communication, interpersonal, and relationship management skills.
Ability to drive performance, support multiple branches, and manage partners.
Proficiency in MS Office (Excel, PowerPoint, Word) for reporting and tracking.
Good organizational and time management skills to handle multiple responsibilities.
Strong customer service orientation and problem-solving abilities.
Willingness to travel for branch visits and customer meetings.
Able to work under pressure and meet sales targets and deadlines.
Experience using communication platforms such as Viber and phone follow-ups effectively.
The Senior DevOps Engineer is responsible for designing, implementing, and maintaining DevOps platforms, Kubernetes infrastructure, and CI/CD automation solutions. The role ensures secure, reliable, and efficient application delivery across traditional and containerized environments while improving system availability, performance, and operational processes.
Key Responsibilities
Deploy, manage, upgrade, and maintain Rancher-managed RKE2 Kubernetes clusters.
Configure Kubernetes RBAC, namespaces, network policies, and security controls.
Ensure cluster availability, lifecycle management, and operational stability.
Troubleshoot Kubernetes cluster, networking, storage, and workload issues.
Administer and harden Red Hat Enterprise Linux (RHEL) environments.
Build and maintain CI/CD pipelines using GitLab CI/CD or equivalent tools.
Automate application deployment, testing, and release processes.
Develop automation scripts using Bash, Python, or other scripting languages.
Manage Git repositories, branching strategies and deployment workflows, and Infrastructure as Code (IaC) using Terraform or similar tools.
Build and manage container images using Docker or Podman.
Deploy, manage, and troubleshoot monolithic and microservices-based applications.
Manage Kubernetes application deployments using Helm charts.
Configure and support Kubernetes networking components, including MetalLB, BGP, VXLAN, routing tables, and iptables/nftables.
Deploy and maintain Longhorn storage solutions.
Implement monitoring and logging solutions using Prometheus, Grafana, CloudWatch, or equivalent tools.
Install and manage Cert-Manager for certificate lifecycle management.
Support security hardening, backup, disaster recovery, and production incident activities.
Job Requirements
Bachelor’s degree in Computer Science, Information Technology, or related fields.
3–5+ years of DevOps, Platform Engineering experience.
Experience deploying and supporting both monolithic and microservices-based applications.
Strong Linux administration skills (RHEL preferred).
Hands-on experience with Kubernetes, Rancher RKE2, Docker, Podman, Helm, GitLab CI/CD, Git, and Terraform.
Knowledge of Kubernetes networking, monitoring tools, scripting, and enterprise application deployment.
Strong analytical and troubleshooting skills.
Good communication, collaboration, and documentation abilities.
Ability to work effectively in production environments and support continuous improvement initiatives.
