Implement procurement strategies aligned with the bank’s objectives.
Lead the procurement team to achieve performance goals.
Identify cost-saving opportunities and improve efficiency in procurement operations.
Forecast procurement requirements in coordination with other departments.
Source, evaluate, and negotiate with suppliers for goods and services.
Maintain strong vendor relationships and ensure compliance with agreements.
Monitor supplier performance, quality, and risk management.
Coordinate with group procurement and approval process.
Ensure procurement policies, procedures, and regulatory requirements are strictly followed.
Approve purchase requests and contracts within delegated authority.
Maintain accurate procurement documentation, including contracts and purchase orders.
Prepare monthly and quarterly procurement reports for management.
Analyze procurement data to identify trends, savings, and efficiency improvements.
Track procurement KPIs and recommend process enhancements.
Work closely with finance, operations,Marketing, IT, and other departments to meet procurement needs.
Support internal audits, compliance checks, and risk assessments.
Job Requirements
Must be a Bachelor’s degree holder.
Minimum 5–7 years in procurement, including at least 2 years in a leadership role, preferably in banking or financial services or IT Service.
English Language proficiency
Strong negotiation and contract management skills
Possess knowledge of procurement processes
Leadership and team management abilities
Analytical thinking and data-driven decision-making
Proficiency in Microsoft Word, Excel and PowerPoint
Integrity and professionalism
Strategic thinking and problem-solving
Effective communication and stakeholder management
Job Description
For Talent Acquisition Officer
Work closely with hiring managers to identify staffing needs, understand job requirements, and develop job descriptions.
Various channels such as job boards, social media, professional networks, and referrals to attract potential candidates.
Review resumes, conduct initial screenings, and coordinate interviews to assess candidate qualifications and fit for specific roles.
Schedule and coordinate interviews between candidates and hiring managers, ensuring timely communication and feedback throughout the process.
Administer assessments or tests as necessary to evaluate candidates’ skills, competencies, and cultural fit.
Promote the organization’s employer brand to attract top talent, both internally and externally.
Collaborate with HR and hiring managers to facilitate smooth onboarding processes for new hires.
Maintain accurate and up-to-date records of candidate information, interview feedback, and hiring status
Generate recruitment metrics and reports to evaluate the effectiveness of recruitment strategies and identify areas for improvement.
For Talent Acquisition Associate
• Assist in job posting, candidate sourcing, and resume screening • Various channels such as job boards, social media, professional networks, and referrals to attract potential candidates. • Schedule and coordinate interviews, ensuring timely communication and feedback • Maintain and update candidate records and recruitment trackers • Support assessments, onboarding coordination, HR projects and activities
Job Requirements
Bachelor’s degree and MBA preferred.
Prior experience in recruitment, particularly within the banking or financial services industry, is highly preferred.
Understanding of banking operations, financial products, and industry-specific regulations is beneficial.
Excellent verbal and written communication skills, with the ability to effectively communicate with candidates, hiring managers, and other stakeholders.
Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Ability to build rapport and establish positive relationships with candidates, hiring managers, and team members.
Willingness to stay updated on industry trends, best practices, and emerging technologies in recruitment and talent acquisition.
Job Description
Acquire related service users or receivers of international remittance and make sure to get new customers.
Able to sell cross over products to the customers and sale close must be done.
Effectively sharing knowledge about international remittance to customers at related training centers.
Explore both local and foreign market condition and able to report about updated information regularly.
Assist the planning of new projects, promotions and campaigns.
Assist in coordination with internal departments for business development
Sales drive together with branches for achieving targets.
Able to provide analysis report on weekly, monthly data, new promotions and campaigns.
Able to do administrative and financing job for the department.
Assist Ad-hoc matters related with IMT business.
Able to travel in weekends.
Job Requirements
Bachelor’s degree in Finance, Business Management or Administration or related field
At least (2 or 3) years’ experience in banking sector but preference for who has experience in international remittance sector
Should have knowledge about international remittance process
Sales experience will be taken into account
Strong communication and interpersonal skills
Intermediate level of English 4 skills
Must have basic Microsoft skills and digital knowledge
Well knowledge about reporting
Able to manage deadlines and prioritize tasks
Preference will be given to candidates who able to work under pressure with targets
Job Description
Monitor and analyze customer satisfaction and NPS performance across service channels.
Manage end-to-end customer complaints to ensure timely resolution and compliance with standards.
Conduct root cause analysis to identify recurring issues and recommend preventive actions.
Perform quality control reviews on customer interactions and ensure adherence to service standards.
Support service training and coaching to enhance frontline service delivery.
Partner with Learning & Development to design training modules focused on service excellence, communication, empathy, and compliance.
Collaborate with business units to improve customer experience and process efficiency.
Prepare reports and support service excellence initiatives and audits.
Job Requirements
Bachelor’s degree in Business Administration, Banking & Finance or related field.
Minimum 3–6 years’ experience in Customer Service or Service Quality roles within a banking or financial institution.
Proven experience in complaint management, customer analytics, and service improvement projects.
Strong understanding of banking operations, regulatory standards, and customer service principles.
Excellent interpersonal, team engagement, communication, and analytical skills.
Customer centric mindset is a must.
Proficiency in Microsoft Office, Jasper, T24 and data reporting tools.
Must have key competencies: Customer-Centric Mindset, Analytical & Problem-Solving Skills, Service Quality Orientation, Coaching & Communication Skills, Collaboration & Stakeholder Management, Results-Driven
