Minimum 1-year experience in Call Center, Customer Service and Telecommunication Industry
Manage of incoming & outcoming phone calls, Social Media Reply Comments and Messenger
Able to patiently answer inbound/outbound calls until customers are satisfied
Must possess excellent customer service skills
Able to work with shifts (Day/Night) (Ability to rotate shifts 24hr/7, as needed)
Able to work on Gazette days
Must be able to work under pressure
Able to work with company for long term
Job Requirements
Familiarity with Social Media Platforms
Must be possess excellent customer service
Must be able to speak, read and write in Burmese & English
Problem Solving Skill, Technical Skill, Consultation, Aptitude with data & Empathy
Can use in Microsoft (Word/Excel/PowerPoint)
Must have good computer skills and fast typing
Allowance & Benefits
Ferry Provide
Annual Bonus
Promotion Opportunities
Location – Taunggyi, Shan State
Job Descriptions
Guide clients through credit applications, perform financial assessments, and recommend suitable banking products.
Ensure compliance with KYC, AML, and regulatory requirements, maintaining accurate customer records.
Manage a portfolio of clients, focusing on retention, upselling, and cross-selling opportunities. (Including: credit cards, insurance, digital services, mobile and internet banking).
Meet individual and branch Credit/Deposit targets through structured sales planning and execution.
Monitor market trends and competitor offerings to enhance deposit strategies.
Ensure proper handover procedures for staff transitions and secure storage of loan security documents and customer files.
Source and evaluate potential borrowers for retail and SME loans by analyzing financial statements, cash flows, and credit histories.
Manage non-performing loans (NPLs), follow up on overdue payments, and conduct collection activities as needed.
Job Requirements
Any bachelor degree or a related field.
Experience in banking or customer relationship management is a plus.
Strong communication, sales, and negotiation skills.
Ability to build and maintain strong client relationships.
Experience in handling customer inquiries and complaints.
Proficient in MS Office (Excel, Word, PowerPoint).
Allowance & Benefits
Sat and Sun Off
Ferry Provide
Annual Bonus
Promotion Opportunities
Job Description
Identify and implement strategies for improving branch financial performance.
Lead sales and marketing efforts to drive deposit and credit business, achieving or surpassing financial targets.
Build and maintain strong relationships with high-net-worth individuals (HNWIs) and key customers to increase business opportunities
Ensure day-to-day branch operations and smooth business transactions, ensuring adherence to banking procedures and guidelines.
Actively monitor and manage fraud risks within the branch, implementing fraud prevention measures.
Ensure the branch operates within legal and regulatory frameworks, maintaining strict compliance with CBM rules and regulations, internal control and audits.
Understand credit underwriting standard and practices to manage lending portfolios, and maintain credit quality.
Perform any other tasks or duties as assigned by senior management to support branch and organizational goals.
Job Requirements
Bachelor’s degree in Business, Finance, or a related field (Master’s degree preferred).
Minimum 5 years of experience in banking.
In-depth knowledge of banking operations, financial products, and risk management.
Ability to analyze financial ratios and credit assessment.
Strong problem-solving and decision-making abilities.
High level of integrity and adherence to regulatory compliance.
Excellent leadership, communication, and interpersonal skills.
