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Retail Internet Banking Corporate Internet Banking

Job Description

• Acquire related service users or receivers of international remittance and make sure to get new customers.
• Able to sell cross over products to the customers and sale close must be done.
• Effectively sharing knowledge about international remittance to customers at related training centers.
• Explore both local and foreign market condition and able to report about updated information regularly.
• Assist the planning of new projects, promotions and campaigns.
• Assist in coordination with internal departments for business development
• Sales drive together with branches for achieving targets.
• Able to provide analysis report on weekly, monthly data, new promotions and campaigns.
• Able to do administrative and financing job for the department.
•  Assist Ad-hoc matters related with IMT business.
• Able to travel in weekends.

Job Requirements

• Bachelor’s degree in Finance, Business Management or Administration or related field
• At least (2 or 3) years’ experience in banking sector but preference for who has experience in international remittance sector
• Should have knowledge about international remittance process
• Sales experience will be taken into account
• Strong communication and interpersonal skills
• Intermediate level of English 4 skills
• Must have basic Microsoft skills and digital knowledge
• Well knowledge about reporting
• Able to manage deadlines and prioritize tasks
• Preference will be given to candidates who able to work under pressure with targets

Job Description

• Monitor and analyze customer satisfaction and NPS performance across service channels.
• Manage end-to-end customer complaints to ensure timely resolution and compliance with standards.
• Conduct root cause analysis to identify recurring issues and recommend preventive actions.
• Perform quality control reviews on customer interactions and ensure adherence to service standards.
• Support service training and coaching to enhance frontline service delivery.
• Partner with Learning & Development to design training modules focused on service excellence, communication, empathy, and compliance.
• Collaborate with business units to improve customer experience and process efficiency.
• Prepare reports and support service excellence initiatives and audits.

Job Requirements

• Bachelor’s degree in Business Administration, Banking & Finance or related field.
• Minimum 3–6 years’ experience in Customer Service or Service Quality roles within a banking or financial institution.
• Proven experience in complaint management, customer analytics, and service improvement projects.
• Strong understanding of banking operations, regulatory standards, and customer service principles.
• Excellent interpersonal, team engagement, communication, and analytical skills.
• Customer centric mindset is a must.
• Proficiency in Microsoft Office, Jasper, T24 and data reporting tools.
• Must have key competencies: Customer-Centric Mindset, Analytical & Problem-Solving Skills, Service Quality Orientation, Coaching & Communication Skills, Collaboration & Stakeholder Management, Results-Driven

Job Description

• T24 application servers (TAFJ), batch servers, interfaces, APIs, and integration components.
• Oversee T24 technical environments (DEV, SIT, UAT, TRAINING, DR, PROD), system refreshes, and environment synchronization.
• Manage and optimize COB (Close-of-Business) performance, batch execution, and exception handling.
• Provide technical expertise during CBS Upgrade including environment readiness, technical gap analysis, compatibility checks, and performance validation.
• Review and troubleshoot technical logs, Java logs, OFS logs, application server performance, and integration-level errors.
• Support deployments, hotfixes, TAFJ builds, EAR/WAR updates, and configuration changes in coordination with infrastructure and vendor teams.
• Manage interfaces and integrations including APIs, MQ, API Gateway, channels, and third-party applications.
• Lead root cause analysis of technical incidents, ensuring timely resolution in line with SLA/OLA standards.
• Mentor technical team members, provide training, and ensure skill uplift for CBS upgrade readiness.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or related discipline.
• 3–6 years of hands-on experience in Temenos T24/Transact technical support, including TAFJ, and integration troubleshooting.
• Strong knowledge of T24 technical architecture, OFS, TAFJ, Enquiry framework, batch processes, and COB tuning.
• Understanding of Linux environments, shell scripting, JVM management, thread tuning, and log analysis.
• Familiarity with integration platforms (MQ, API Gateway, TWS/IRIS) and channel systems (Internet/Mobile Banking).
• Good English language skills (reading, writing, and communication).
• Experience with core banking version upgrade projects will be added advantage.

Duties & Responsibilities

• Strategy & Business Development : Drive short- and long-term growth of the Credit Card Portfolio; analyze market and competitors; manage partnerships with Card Schemes, Merchants, and Fintech.
• Product Management : Oversee full product lifecycle; develop new card products; set pricing, fees, and rewards; execute activation and usage campaigns.
• Portfolio & Risk Management : Track KPIs (NPL, Delinquency, Activation, Spend); ensure underwriting and collection compliance; oversee fraud prevention.
• Operations & Compliance : Maintain SOPs for issuance, payments, and disputes; ensure compliance with Central Bank and Card Network regulations.
• Team Leadership : Lead, mentor, and appraise staff; support ongoing development.
• Conduct training and support sales teams with up-to-date product knowledge.
• Manage other assigned projects as needed.

Requirements

• Bachelor’s Degree in Business, Finance, Management, or a related field. (An MBA or Master’s degree is preferred.)
• Minimum 5 to 7 years of experience in the Banking or Financial Services industry, with at least 2 to 3 years in a Leadership role focusing on Credit Card Product Management and/or Operations.
• Certifications in Project Management (e.g., PMP), Digital Banking, or Risk Management are an advantage.
• Deep Card Business Knowledge: Strong understanding of Credit Card products, Issuing & Acquiring, Fraud Management, and Card Network regulations (Visa/MPU/Mastercard).
• Strong leadership, excellent communication, and proven ability to collaborate effectively with stakeholders (IT, Risk, Finance).
• Fluent in both written and spoken Myanmar and English (Business Level).