Support the daily operations of digital banking channels, including Mobile Banking, Internet Banking, Agency Banking, and Digital Wallet services.
Process customer and agent maintenance requests, including Customer ID/Agent ID linkage and de-linkage, profile updates, and account-related changes.
Handle Mobile Banking and Internet Banking limit increase requests and profile maintenance activities in accordance with approved procedures.
Perform reconciliation and settlement of digital banking transactions, ensuring accuracy and timely resolution of discrepancies.
Investigate and resolve transaction disputes, customer complaints, and operational issues related to digital banking services.
Monitor transaction activities and coordinate with relevant departments to ensure smooth operation of digital channels.
Prepare and submit daily, weekly, and monthly operational and regulatory reports as required by management and regulatory authorities.
Maintain accurate records, documentation, and audit trails in compliance with internal policies and regulatory requirements.
Provide operational support to branches, agents, and business units regarding digital banking products and services.
Conduct training sessions and provide guidance to Agency Banking Agents and Parent Branch staff through periodic field visits.
Participate in system testing, user acceptance testing (UAT), and implementation of new digital banking products, services, and enhancements.
Perform any other duties and responsibilities assigned by management in support of departmental and organizational objectives.
Job Requirements
Bachelor’s degree in business administration, Finance, Accounting, Economics, Information Technology, or a related field.
Prior experience or exposure to Digital Banking, Banking Operations, Payment Operations, or Financial Services will be an advantage.
Basic understanding of Mobile Banking, Internet Banking, Agency Banking, and Digital Payment Systems.
Strong analytical and problem-solving skills with the ability to learn and adapt quickly.
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
Good communication and interpersonal skills with the ability to work effectively with stakeholders.
Ability to work independently and collaboratively in a team environment.
Strong attention to detail, organizational skills, and a commitment to integrity, accuracy, and compliance.
Job Description
Lead and manage the reporting and data analytics team
Develop and maintain management, operational, and regulatory reports
Design dashboards using Jasper Reports and Power BI
Develop complex SQL queries for data extraction and analysis
Ensure data accuracy, integrity, and governance
Contribute to Data Warehouse and Data Lake initiatives
Ensure compliance with regulatory reporting requirements (e.g., CBM, MMCB).
Optimize and automate data processes to improve performance and reduce manual effort.
Job Requirements
Bachelor’s degree in information technology, Computer Science, Statistics, or related field.
Minimum 8–10 years of experience in reporting, business intelligence, or data analytics. handling Banking/Financial Services Data is must.
Advanced SQL skills with experience working on large and complex datasets.
Hands on experience with Power BI (preferred), Jasper Reports tools in must.
Understanding data modeling, ETL, and integration concepts.
Strong analytical and problem-solving skills.
Experience in performance tuning and report optimization.
Strong analytical, leadership, and stakeholder management skills
Experience in Data Warehouse projects; Data Lake knowledge is a plus
Ability to work under pressure and manage multiple priorities effectively.
Can communicate effectively in English (written and spoken)
Allowance & Benefits
Sat and Sun Off
Ferry Provide
Annual Bonus
Promotion Opportunities
Job Descriptions
Prepare and validate daily, weekly, and monthly regulatory returns required by CBM.
Monitor and calculate key banking ratios such as Liquidity Ratio and Capital Adequacy Ratio (CAR).
Coordinate with internal departments to ensure data accuracy for reporting.
Keep monitor of new CBM directives and ensure internal processes are aligned with updated regulations.
Assist in responding to inquiries from CBM auditors and examiners.
Requirements
Bachelor’s degree in Banking & Finance, Accounting, or a related field (B.Com, B.ECom, or LCCI Level 3).
Experience: 0 to 2 years of experience in the banking or financial services sector. Fresh graduates with strong analytical skills are encouraged to apply.
Basic understanding of banking operations and accounting principles.
Proficiency in Microsoft Excel & Word (Advanced formulas, Pivot Tables, etc.). Note:(Candidates will undergo a practical Excel & word assessment during the interview).
Basic knowledge or prior exposure to CBM reporting requirements and regulations.
Strong attention to detail and ability to work under tight deadlines.
Good communication skills in both Myanmar and English.
Allowance & Benefits
Sat and Sun Off
Ferry Provide
Annual Bonus
Promotion Opportunities
Job Descriptions
Credit Appraisal: Review and analyze SME loan proposals according to existing policy, criteria and instruction before submission to the relevant approval authority as per the MCB process.
Financial Analysis: Review accuracy of financial information, liaise with relationship managers on any unclear or incomplete client information and analyze financial statements and bank statements.
Collateral Assessment: Assess the adequacy and enforceability of pledged assets. Liaise closely with the Bank’s in-house Legal Team to fully understand the legal aspects impacting on the extension of credit and securing documentation.
Site Inspections: If needed, Monitoring onsite visit to Customer’s Business Premises with related RMs.
Risk Assessment: Identify key business, industry and management risks.
Compliance Check: Ensure alignment with Central Bank of Myanmar (CBM) directives.
Mitigation Design: Finding out credit risk and risk mitigation on each application. Propose structured risk solutions and loan covenants.
Portfolio Monitoring: Monitor delinquency and loss performance of loans frequently, ensuring loans acquired meet established performance benchmarks.
Presentation: Prepare for the presentation to get credit approval from the relevant Management authority, Executive Committee, Board Credit Committee and the Board of Directors.
Reporting: Prepare activity reports on number of accounts received, reviewed, approved and rejected.
Implement any other duties assigned by the Head/Team Lead, Credit Underwriting Department.
Job Requirements
Any degree with related experiences.
Minimum 3 years of experience in Banking – preferably underwriting
Good understanding of Customer Acquisition and Credit Underwriting;
Good understanding of Credit Risk and decisioning models.
Strong quantitative and analytical skills in conducting analysis using customer performance data and marketing information.
Ability to work efficiently in a matrix environment and able to work under pressure.
Strong communication and presentation skills.
Good English in both written and oral.
Must be Digital-oriented and excellent computer skills.
