Responsible for Serve as first point of contact for IT support via phone, email, chat, and ticketing system
Responsible Diagnose and resolve hardware, software, network, and access issues (level 1–2)
Responsible Triage tickets, prioritize by severity/impact, and escalate complex issues to Level 3 or specialist teams
Responsible Manage the full lifecycle of tickets: logging, updating, resolving, and closing per SLAs
Responsible for provide timely updated to users regarding the status of their request/ raised and issues
Responsible to ensure all interaction are logged as service management perspective
Responsible for create and maintain documentation of procedures and common issue for reference
Responsible work closely collaboratively with other IT respective team members to escalate and resolve complex issues.
Responsible for participate in team meetings and training sessions to improve skills and knowledge.
Above mentioned responsible outlines perspective is covered that technical support, Internal Customer Service, System Maintenance and Collaboration with other IT respective stakeholder.
Requirements
Any Graduate
3 or 5 years’ experience related field.
Excellent English (Written and Speaking)
Practical A+ Hardware and Networking Basic
Software Installation and Windows Installation
Using Microsoft Application (Word, Excel, PowerPoint), Email, Internet.
Allowance & Benefits
Sat and Sun Off
Ferry Provide
Annual Bonus
Promotion Opportunities
Job Descriptions
Understanding relevant CBM laws, Anti- Money Laundering Laws and regulations.
Have core banking and AML system knowledge.
Monitor, validate, and submit daily Threshold Transaction Reports (TTR) and Suspicious Transaction Reports (STR) via the FIU online reporting system.
Analyze customer profiles, risk ratings, and behavioral transaction patterns to identify anomalies and escalate potential STR cases to supervisors.
Evaluate Customer Due Diligence (CDD) and Enhanced Due Diligence (ECDD) processes to identify procedural gaps, ensure proper ongoing monitoring, and enforce high-risk client reviews.
Draft and issue compliance memos, directives, and formal instructions to branches; communicate audit findings, track corrective action plans (CAP), and report closure statuses to management.
Participate in the annual Enterprise-Wide Risk Assessment (EWRA) to define annual compliance review scopes and internal audit schedules.
Develop and deliver AML/CFT presentation materials and awareness sessions for internal stakeholders and branch networks.
Requirements
Bachelor’s degree with relevant experience/ Bachelor in Law
Minimum 4 years of experience in compliance, legal or other control-related functions in the financial services firm or regulatory organization.
In-depth working knowledge of CBM directives, national Anti-Money Laundering/CFT laws, and FIU reporting frameworks.
Proven track record in AML/CFT compliance within the banking sector.
Hands-on experience operating core banking platforms and automated AML monitoring/screening software.
Strong investigative, analytical, and business-writing skills.
Allowance & Benefits
Sat and Sun Off
Ferry Provide
Annual Bonus
Promotion Opportunities
Key Responsibilities:
Assist with purchasing and procurement processes
Source and communicate with suppliers
Prepare purchase orders, quotations, and procurement documents
Compare prices and negotiate with suppliers when required
Monitor orders and ensure timely delivery
Maintain accurate procurement records and reports
Requirements:
Any Bachelor’s degree
Fresher can also apply
Good communication and negotiation skills
Proficient in Microsoft Office
Detail-oriented, organized, and responsible
Job Description
• Lead monthly mystery calls across 58 branches and conduct physical inspections (SOPs, queues, grooming, SLAs). • Provide diagnostic feedback and establish remediation plans for low-scoring branches. • Conduct workshops (etiquette, de-escalation, cross-selling), new-hire onboarding, and 30-day remedial coaching. • Track customer complaints, investigate root causes, and partner with Ops to cut wait times. • Publish monthly 58-branch performance dashboards and present key service trends to leadership.
Job Requirements
• Bachelor’s degree in Business, Management, or related field; CS/Trainer certifications a plus. • 5 years in CS/Service QA (banking preferred), including 2+ years supervising audits and training. • Skills in Audit framework management, data analysis, group facilitation, and advanced MS Office (Excel/PowerPoint). • Organized, continuous-improvement mindset, and willing to travel nationally.
