Lead and manage the mobile banking technical Implementation & technical support team, providing coaching and performance oversight.
Monitor uptime, performance, and service to ensure availability of the digital banking application.
Prepare and maintain Business Requirement Documents (BRD) and Functional Specification Documents (FSD) to accurately translate business needs into actionable solutions.
Support Project implementation by coordinating with development, QA, and operations teams to deliver high-quality outcomes on schedule.
Lead and support testing activities, including system testing, integration testing, and user acceptance testing (UAT).
Plan, coordinate, and oversee product release activities to ensure seamless deployment and transition to production.
Provide post-release support by addressing issues, gathering feedback, and driving successful adoption of solutions.
Job Requirements
Bachelor’s degree in information technology, Computer Science or a related field.
Minimum 5 years of technical experience with digital products such as Mobile Banking and Internet Banking.
Strong knowledge and hands-on experience in mobile banking platforms, digital channels, APIs, and integration with core banking systems.
Solid understanding of authentication and security technologies, including 2FA, OTP, and biometrics.
Proven ability in requirement gathering, documentation standards, and preparation of BRDs and FSDs.
Experience collaborating with third-party vendors and service providers.
