Section Head (Card & Digital Banking Business)

Job Description

• Drive strategic growth of digital banking and card (issuing & acquiring) in line with business goals.
• Define product roadmaps and lead end-to-end lifecycle management.
• Set performance targets and monitor execution across regions and branches.
• Collaborate with key departments (Marketing, Legal, IT, Risk, Finance, Credit, Operations) for seamless delivery.
• Manage high-level partnerships with card schemes, fintechs, vendors, and regulators.
• Analyze market trends and digital behaviors to inform business decisions.
• Prepare business proposals, strategies, and reports for senior management.
• Oversee marketing campaigns and partner programs to boost usage and engagement.
• Monitor performance metrics and refine strategies for better ROI.
• Ensure accurate, consistent business documentation (SOPs, FAQs, forms, training guides).
• Lead and coach the business development team to drive performance and accountability.
• Represent the function in key projects, executive meetings, and external events.
• Ensure compliance with internal policies and regulatory requirements.
• Conduct training and support sales teams with up-to-date product knowledge.
• Manage other assigned projects as needed.

Job Requirements

• Bachelor’s degree in Business, Finance, or related field (MBA preferred).
• 5–7 years’ experience in digital banking/card business, with at least 2 years in a leadership role.
• Strong understanding of card products, mobile/internet banking (retail & corporate).
• Proven success in business development and achieving sales targets.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proficient in MS Office; knowledge of analytics tools is a plus.
• Good written and spoken English.