End User Support Engineer

Job Descriptions

• Responsible for the highest-level escalation point for complex hardware, software, operating system, and network issues affecting end users.
• Responsible for Troubleshoot and resolve advanced issues across Windows, and mobile platforms.
• Responsible for Manage identity, authentication, and access issues including Active Directory, Azure AD/Entra ID, SSO, and MFA.
• Support collaboration and productivity suites (Microsoft 365, Google Workspace, video conferencing tools, Slack/Teams).
• Responsible for Handle hardware lifecycle including provisioning, imaging, deployment, and decommissioning of endpoints.
• Maintain and optimize service desk workflows, SLAs, and ticket management processes.
• Create and maintain technical documentation, knowledge base articles, and troubleshooting runbooks.
• Identify recurring issues and implement root-cause fixes to reduce ticket volume.
• Drive adoption of automation, remote management, and self-service solutions.
• Mentor and train junior support engineers and technicians.
• Review and provide feedback on ticket quality and documentation produced by the team.
• Participate in on-call rotation and lead major incident response as needed.
• Support for onboarding/ offboarding staffs

Requirements

• Any Graduate
• 2 or 3 years’ experience related field.
• Excellent English (Written and Speaking)
• Practical A+ Hardware and Networking Basic
• Software Installation and Windows Installation
• Using Microsoft Application (Word, Excel, PowerPoint), Email, Internet.

Allowance & Benefits

• Sat and Sun Off
• Ferry Provide
• Annual Bonus
• Promotion Opportunities